Friday Service Sprint
शुक्रवार का Service Sprint
Handle complaints, manage guest returns, run a clean station, and own your mise en place. The pre-weekend five.
Weekend से पहले के पाँच lessons — guest complaints से lekar clean station tak।
Play in order
Start sprint →- 1
EP 05 · 1:49When a Guest Sends a Dish Back — The LAST Framework
A complaint isn't an insult — it's feedback. Four steps: Listen, Apologize, Solve, Thank. This is the protocol every team member must know.
- 2
EP 04 · 1:40The 1-Minute Habit That Saves Your Whole Shift — Clean As You Go
Two hours of extra scrubbing at end of shift — or three seconds every minute. This is the discipline that separates smooth kitchens from chaotic ones.
- 3
EP 07 · 1:48The 3 Knife Rules That Save Your Fingers — Sharp = Safe
Most cuts happen with dull knives, not sharp ones. Three rules — Sharp, Grip, Step back — that separate professional kitchen safety from injury.
- 4
EP 08 · 1:493 Labels Every Container Needs — Item, Date, Initials
One sticker with one word isn't a label — it's trash. Three fields on every container: what, when (prep + use-by), who. That's FIFO's foundation.
- 5
EP 03 · 1:49What Goes Where in the Fridge — Top-to-Bottom Shelf Rules
The shelf you put your chicken on can put a guest in hospital. Top-to-bottom hierarchy is not decoration — it's drip physics.
Run this sprint at the start of every shift on Friday.